INTRODUCTION
Senshive Technologies (www.Senshive.com) operates the following website across desktop, mobile, tablet and apps (including any subdomains):
collectively known as the “Website” in this Privacy Policy.
Senshive.com is known as “SH” or “we”, “our” and “us” in this Privacy Policy (unless the context requires), except in relation to the Credit Reporting Policy where “SH” or “we”, “our” and “us” refer only to www.senshive.com.
This Privacy Policy sets out the manner in which we collect, use, disclose and manage personal information. By using the Websites and the SH Website, subscribing to our services or entering into an agreement with us in relation to the Website, you are taken to have read, and agreed to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy.
We may modify this Privacy Policy at any time. You should review this Privacy Policy periodically so that you are updated on any changes. If you are a customer and the modification would result in a material change to either party’s rights or obligations and, for that reason, may cause you material detriment, we will give you at least 30 days’ written notice via email before the modification is to take effect and you may terminate your agreement with us during this period if you consider that the modification will cause you material detriment. For non-material changes we make that would not cause material detriment to a customer, we will give customers at least 30 days’ written notice before the modification is to take effect, but customers may not terminate as a result of this modification during this period.
RESPECTING INFORMATION PRIVACY
We recognise the importance of protecting personal information. We do not collect sensitive information such as racial or ethnicity information, political opinions or associations, criminal records or health information.
In collecting and handling personal information, we are bound by Dubai Government applicable privacy regulations.
THE PERSONAL INFORMATION WE COLLECT ABOUT YOU
www.senshive.com may collect personal information about you including, but not limited to your name, address, phone number, email, gender, occupation, personal interests and any other information provided.
If you submit personal information to us in relation to an employment opportunity, we may also collect information about your employment and academic history.
We may also collect non-personal information about you including, but not limited to, data relating to your activities on the (including IP addresses) via tracking technologies such as cookies, web beacons and measurement software or data relating to survey responses.
You acknowledge that the personal information you provide us and which we collect from you, is your own information or information which you have been authorised to provide to us.
HOW WE COLLECT YOUR PERSONAL INFORMATION
www.senshive.com may collect personal information about you from a variety of sources including, but not limited to:
(a) registering to use the Website;
(b) contacting us or our service providers for any reason including, but not limited to, reporting a problem with the Websites, requesting further services or seeking our assistance;
(c) applying for an employment opportunity with us directly.
SH may collect personal information about you if you:
(a) subscribe to receive email alerts, media releases and other news relating to SH through the Website.
We may also collect your personal information through our related bodies corporate, our service providers and third parties so that we may provide a better or more relevant service or product to you.
HOW WE USE YOUR PERSONAL INFORMATION
We use the personal information we have collected largely for the purpose of providing you with products and services that you have requested, responding to your inquiries, creating and maintaining your account and ensuring you comply and adhere to our website terms of use.
More specifically, www.senshive.com may use personal information which it has collected to:
(a) ensure that content from the Website is presented in the most effective manner for you and for your computer;
(b) provide a better or more relevant service or product to you, for instance by automatically populating forms on the Website when you make enquiries of selected estate agents;
(c) combine your personal information with information that www.senshive.com has collected from its service providers, third parties, cookies or web beacons in order to provide you with a better or more relevant and personalised experience and to improve the quality of its services and the services of third parties. For example, we may combine behavioural data we have collected about you through the use of cookies or web beacons and combine it with your personal information from requests you send to third parties through our website;
(d) personalise and customise your services, experience, advertising and content that you view and engage with on the Websites or the websites of www.senshive.com service providers and business partners
(e) respond to or provide you with service, products, information and assistance that you request from www.senshive.com;
(f) contact you to conduct surveys, research and feedback about our products, services or the Website;
(g) verify your identity when you register or log into our Website and remind you of your password and username;
(h) allow you to participate in interactive features of our service, when you choose to do so;
(i) help carry out our obligations arising from any contracts entered into between you and us;
(j) notify you about changes to our products and services.
If all or part of this information is not provided, we may not be able to provide these services.
If you submit personal information to us in relation to an employment opportunity with us, we may also use your personal information to:
(a) consider you for the position for which you have submitted your personal information to us or any other positions that are or become available in the future;
(b) respond to you in relation to any future application you make for an employment opportunity with us; and
(c) contact your referees in order to collect the information you have consented to us collecting about you in order to consider you for employment opportunities with us.
USING AND DISCLOSING YOUR PERSONAL INFORMATION FOR MARKETING PURPOSES
We may:
(a) use your personal information to provide you with information about offers, promotions, goods or services, which we believe may be of interest to you; and
(b) share your information with our service providers and other third parties so that they can provide you with products or services on our behalf or help us to provide you with the requested products or services including contacting you in relation to the products or services.
If we do contact you by using your personal information in accordance with either of the above, we will give you the opportunity to request that your information not be used for further direct marketing in the future.
We may also, if you request us to by opting-in through your www.senshive.com, share your information with third parties so they may contact you directly about their offers, promotions, goods or services.
HOW WE DISCLOSE YOUR PERSONAL INFORMATION
We may disclose personal information to our related bodies corporate, service providers or business partners.
We may also disclose your personal information:
(a) to real estate agents or agencies, property developers, builders, and landlords that have listings or advertising on our Website and which you have requested information from by submitting an enquiry;
(b) where we are otherwise authorised or required by law to do so.
If you request information from any organisation through our Website, you will need to check their privacy policy to find out how they handle your personal information. We are not responsible for the way these organisations collect, use, disclose or handle personal information you provide to them through our Websites.
DISCLOSURE AND STORAGE OF PERSONAL INFORMATION OUTSIDE UAE
Personal information submitted by SH customers and visitors to our Website may be held on servers located in UAE or in the data centres of SH outsourced data processors with data centres in UAE, the United States of America, Europe and Asia. We transfer data outside of UAE to our service providers in order to obtain secure storage, back-up and data retrieval services and to provide services. SH has implemented policies and procedures to safeguard the secure storage and processing of data with its related companies and has verified the security arrangements of its outsourced data processors. When you provide us with your personal information you give us your consent to store your personal information outside of UAE for the purposes described above.
SECURITY
We strive to ensure the security, integrity and privacy of personal information we collect. We have established safeguards and use reasonable security measures to protect your personal information from unauthorised access, modification and disclosure. Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us. We review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.
CORRECTION AND ACCESS
We will endeavour to take all reasonable steps to keep accurate and up to date, any information which we hold about you. If, at any time, you discover that information held about you is incorrect or you would like to review and confirm the accuracy of your personal information, you can contact us at office@senshive.com.
You can also gain access to the personal information we hold about you, subject to certain exceptions provided for by law. To request access to your personal information, please contact us at office@senshive.com.
COMPLAINTS RESOLUTION
SH is committed to providing its customers with a fair and responsible system for the handling of complaints.
If at any time you have any concerns, complaints or questions in relation to your privacy or the operation of SH, please contact our Privacy Officer at office@senshive.com so that we may resolve your concerns.
Our Privacy Officer will consider your query and endeavour to respond to you promptly.
PERSONALISED ADS
We aim to give you a highly relevant experience on our site. This involves us collecting and using information about the content you engage with, such as images, articles, calculators and ads, along with any information you provide to us via your www.senshive.com account (if you have one). We then show you ads that we believe will be engaging.
COOKIES AND WEB BEACONS
We use cookies, web beacons and measurement software and tools on the Website and so do our services providers and third parties such as our analytics, advertising or ad serving partners. We use and disclose the information collected through the use of cookies, web beacons and measurement software and tools in accordance with this Privacy Policy. This includes using the information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services. We may allow other third parties to use their own cookies and web beacons to collect information about your visits to SH Website.
We may combine our cookies, information collected through the cookies and web beacons Senshive Website with other information (including information collected by third parties using their own cookies and web beacons and providing our cookies and information to third parties) and use analytics services such as Firebase Analytics – to provide better or more relevant services and advertising to you on Senshive Website. Our service providers and other third parties may do the same in order to provide more relevant services and advertising to you through other websites that you may visit.
COOKIE CHOICES
If you do not want information collected through the use of cookies, web beacons or measurement software and tools, you may be able to delete or reject Cookies or some of the measurement software features through your browser or the settings section of your mobile or tablet device. Disabling these features may cause some of the functions on Senshive Website, or products and services not to work properly.
APPLICATIONS, WIDGETS OR LINKS TO OTHER WEBSITES
We provide links to websites outside of SH Website, as well as to third party websites. We also allow some third parties to display widgets and applications on our Websites that allow you to interact and share content including social media buttons such as Facebook share and like, Twitter, Pinterest and Google+. These linked sites, applications and widgets are not under our control, and we cannot accept responsibility for the conduct of companies linked to SH Website, or their collection of information through these third party applications or widgets. Before disclosing your personal information on any other website, or using these applications or widgets we advise you to examine the terms and conditions of using that website and the relevant third party’s data collection practices and controls in their privacy policy.
USERS BASED IN THE EUROPEAN ECONOMIC AREA
If you access our Website from the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation, being Regulation 2016/679 (GDPR) in relation to the handling of your Personal Data (as defined in Article 4 of the GDPR).
In providing our services to you, we may monitor your activity on the Website using automated processes, including for the purposes of counting usage of our Website and creating audience profiles. We do this to provide you with more tailored and relevant services, including to show you more relevant properties.